Southwest Airlines  Recruitment 2019 – Dulles, VA  | Application Guides & Forms

Southwest Airlines  Recruitment 2019 – Dulles, VA  | Application Guides & Forms

We are dedicated to supply our Employees a strong paintings atmosphere with equivalent alternative for studying and private enlargement. Creativity and innovation are inspired for making improvements to the effectiveness of Southwest Airlines. Above all, Employees shall be supplied the similar worry, recognize, and worrying angle inside the group that they’re anticipated to percentage externally with each and every Southwest Customer.

Responsibilities: WHAT DOES A CUSTOMER SERVICE AGENT DO FOR SOUTHWEST AIRLINES?

Customer Service Agents at Southwest Airlines supply mythical Customer carrier via dealing with ticketing, luggage check-in, luggage claims, reservations, knowledge inquiries and resolving proceedings and issues.

WHAT ARE SOME OF THE DAILY DUTIES OF A CUSTOMER SERVICE AGENT AT SOUTHWEST AIRLINES? (Your tasks might range relying at the measurement of your paintings location.)

Handles any facet of ticketing and check-in via working a automatic point-of-sale machine, boarding, luggage carrier, reservations and resolving similar proceedings and issues;

Responsibilities come with greeting and dealing with Customers in a well mannered and pleasant way;

Handles money, assessments, bank cards, commute vouchers and coupons as sorts of fee for tickets;

Computes fees, makes alternate and balances day by day transactions;

Checks in luggage and Cargo;

Answers phone to supply knowledge to callers, web page shoppers, get to the bottom of issues or proceedings and help as wanted;

Handles transactions required to board the plane in a well timed and environment friendly way;

Deals with mishandled Customers because of oversales, behind schedule or cancelled flights, misplaced, behind schedule, or broken baggage. Resolves such issues briefly and inside tips established via the Company;

Provides present and correct fare, time table, reservations, flight arrival/departure knowledge and solutions all common inquiries from Customers and different guests to the airport terminal;

Must deal with the facility to put on prescribed uniforms;

Southwest Airlines  Recruitment 2019 – Dulles, VA  | Application Guides & Forms

 

Qualifications: BASIC QUALIFICATIONS: 

Southwest Airlines is an Equal Opportunity Employer.

High School Diploma, GED or similar schooling required.

Must be no less than 18 years of age.

Must have authorization to paintings within the United States as outlined via the Immigration Reform Act of 1986.

To paintings on the airport, you will have to have the ability to download a Secured Identification Display Area (SIDA) badge. You shall be required to fulfill all native airport necessities. For the protection get admission to, process seekers will have to haven’t any conviction, responsible plea, or judgment now not responsible via explanation why of madness within the remaining 10 years for any of the next disqualifying prison offenses, as decided via the federal Transportation Security Administration:…


1 Forgery of certificate, false marking of plane, and different plane registration violations
2 Interference with air navigation
three Improper transportation of a hazardous subject matter
four Aircraft piracy
five Interference with flightcrew individuals or flight attendants
6 Commission of positive crimes aboard plane in flight
7 Carrying a weapon or explosive aboard an plane
eight Conveying false knowledge and threats
nine Aircraft piracy out of doors the particular plane jurisdiction of the United States
10 Lighting violations involving transporting managed elements
11 Unlawful access into an plane or airport house that serves commercial airlines or overseas commercial airlines opposite to
established safety necessities
12 Destruction of an plane or plane facility
13 Murder
14 Assault with intent to homicide
15 Espionage
16 Sedition
17 Kidnapping or hostage taking
18 Treason
19 Rape or annoyed sexual abuse 2

20 Unlawful ownership, use, sale, distribution, or manufacture of an explosive or weapon
21 Extortion
22 Armed theft or legal unarmed theft
23 Distribution of, or intent to distribute, a managed substance
24 Felony arson
25 A legal involving a risk
26 A legal involving: Willful destruction of belongings; importation or manufacture of a managed substance; housebreaking; robbery; dishonesty, fraud, or misrepresentation; ownership or distribution of stolen belongings; annoyed attack; bribery; or unlawful ownership of a managed substance punishable via a most time period of imprisonment of greater than 1
yr, or another crime labeled as a legal that the Administrator determines signifies a propensity for putting contraband aboard an plane in go back for cash
27 Violence at world airports
28 Conspiracy or try to dedicate any of the aforementioned prison acts indexed above

WHAT ARE THE PHYSICAL REQUIREMENTS OF A CUSTOMER SERVICE AGENT?

Must have the ability to carry and/or transfer pieces as much as 70 kilos regularly and repetitively carry and/or transfer weights of 40 to 50 kilos onto raised surfaces;

Must have the ability to climb, bend, kneel and stand on a common foundation and for prolonged sessions;

WHAT ELSE DO I NEED TO KNOW ABOUT BEING A CUSTOMER SERVICE AGENT FOR SOUTHWEST AIRLINES?

You will want to be to be had to paintings a lot of shifts, together with nights, weekends and vacations and additional time;

Typing and keyboarding abilities;

Must have the ability to satisfactorily whole a Customer Service Agent coaching program with an 80% or better reasonable and an analysis length;

This is a union place coated via the International Association of Machinists (IAM).

Updated: January 17, 2019 — 10:43 pm

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