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Michigan Lottery’s gamble on new website doesn’t pay off on first try

Michigan Lottery’s gamble on new website doesn’t pay off on first try

The Michigan Lottery introduced a refreshed website Wednesday morning, however it did not pass as deliberate.

Users of the new MichiganLottery.com skilled slowdowns after the change-over from the outdated web site, lottery spokesman Jeff Holyfield stated.

“We were getting calls, emails… from players saying the website wasn’t responding well,” he stated.

The challenge staff took down the web site for a pair mins and attempted to mend the problem, however it did not right away paintings. It then reverted to the outdated web site so avid gamers may log on as same old.

“As near as we can tell, we’ve caused minimal disruption and inconvenience to our players,” Holyfield stated.

After the commotion, Lansing-based Michigan Lottery despatched an electronic mail message Wednesday afternoon:

“Early today we launched a new website. Unfortunately, the new website did not meet your expectations or ours. While we work to provide you with a new site that meets your expectations, we have gone back to the previous version of our site for you to use. We apologize for the inconvenience that this has caused, and appreciate your patience while we work to bring you a website that you deserve.”

Michigan Lottery is transferring from the contractor that in the past ran its web site, Southfield-based HelloWorld (which Dentsu Aegis Network bought in December), to Ann Arbor-based Interaction Gaming LLC for its new web site.

The up to date web site thought is mobile-first, as a result of Michigan Lottery is seeing a rising choice of customers logging on from their smartphones and different cellular units, Holyfield stated. It’s more practical with progressed capability, he added.

There is not an estimate to be had but for when the new website will pass are living once more.

Some 720,000 avid gamers are registered to make use of Michigan Lottery’s on-line products and services, he stated.

Updated: January 18, 2018 — 8:21 pm

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