Illinois Lottery glitch causes trouble for retailers, including overpayment to winners

Illinois Lottery glitch causes trouble for shops, including overpayment to winners

The Illinois Lottery’s transition to a brand new central gaming machine has led to trouble for some shops, including overpayments to winners.

The price tag validation factor was once found out Feb. 20 and resolved the similar day, stated Illinois Lottery spokesman Jason Schaumburg, who did not understand how a lot more money was once awarded.

Stores that paid out flawed winnings may also be reimbursed in the event that they publish a written account of the mistake to the central lottery administrative center in Springfield, stated Bill Fleischli, the chief vp of the Illinois Petroleum Marketers Association and Illinois Association of Convenience Stores.

Most shops most effective money profitable tickets which might be not up to $600, the lottery stated. Winners differently have to declare prizes at a prize heart or touch the lottery without delay by means of mail or throughout the telephone.

Some shops additionally reported that they have been not able to promote scratch-off tickets thru merchandising machines, Fleischli stated. The factor may not be resolved till the machines are changed, however shops can promote the tickets thru a clerk, he stated.

Many Chicago-area retail outlets have gained up to date machines, however places downstate are nonetheless ready, Fleischli stated. Illinois Lottery officers plan to have the machines changed by means of April, he stated.

“A few of our members have expressed a concern to me, and I have expressed it to the lottery,” Fleischli stated. “They are working as hard as they can to get these machines installed and operating.”

The problems arose because the lottery was once putting in new apparatus and launching a brand new web page and app.

“This is one of the largest technology and retail transitions ever undertaken by any U.S. lottery, and we’re confident this will significantly improve the lottery experience for players and businesses when it is fully implemented,” Schaumburg stated.

Updated: March 5, 2019 — 1:26 am

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